FAQ

Welcome to the Kaarukriti FAQ section. Here you’ll find answers to commonly asked questions about our handmade jewelry, handcrafted accessories, handloom products, shipping, returns, vendor onboarding, and more.

About Kaarukriti

1. What is Kaarukriti?
Kaarukriti is a curated marketplace and brand that promotes handmade, handloom, and handcrafted products created by Indian artisans. Our collections include ethnic jewelry, home decor, accessories, and textiles made with traditional craftsmanship.

2. Are all products on Kaarukriti handmade?
Yes, all our products are handcrafted by skilled artisans across India. We celebrate the richness of Indian culture through authentic, handmade designs.

About Our Products

1. What kind of products does Kaarukriti offer?
Kaarukriti offers a curated collection of handmade jewelry, handcrafted accessories, and traditional Indian handlooms. Each piece reflects the rich heritage and craftsmanship of Indian artisans.

2. Are all Kaarukriti products handmade?
Yes, every item at Kaarukriti is 100% handcrafted by skilled artisans across India. We take pride in promoting authentic handmade craftsmanship.

3. Will the product I receive look exactly like the picture?
Since each product is handmade, slight variations in color or design may occur. These variations are part of the beauty and uniqueness of handcrafted work.

4. Are your materials skin-friendly and safe to wear?
Yes. Our handmade jewelry is made with skin-safe materials such as oxidized metal, terracotta, and beads. We avoid harmful chemicals or low-grade materials.

Shipping & Delivery

5. Do you deliver all over India?
Yes, Kaarukriti delivers to all major cities and towns across India through trusted courier partners.

6. How long does delivery usually take?
Orders are processed within 1–3 working days and delivered in 4–7 days, depending on your location.

7. Is there a shipping charge?
Shipping is free for prepaid orders above ₹499. For other orders, shipping costs are displayed at checkout.

8. How do I track my order?
After dispatch, you will receive a tracking link via SMS or email. You can also check your order status on our Order Tracking page.

Payments

9. What payment methods do you accept?
We accept:

  • UPI (PhonePe, Google Pay, etc.)
  • Credit/Debit Cards
  • Wallets
  • Cash on Delivery (COD)

10. Is it safe to make payments on your website?
Yes. We use secure SSL encryption and trusted payment gateways to ensure your personal and payment information is safe.

Returns & Cancellations

11. What is your return policy?
We accept returns for:

  • Damaged items
  • Incorrect products

Please contact us within 3 days of delivery with an unboxing video and images. Returns are subject to approval.

12. Can I cancel my order?
Yes. You can cancel your order before it is dispatched. Contact our support team quickly for assistance.

Orders & Customization

13. Can I place a bulk or gift order?
Yes! We accept bulk, gifting, and festive orders. Get in touch with our team for personalized support and offers.

14. Do you offer product customization?
Some items can be customized. Reach out to us via WhatsApp or email with your request, and we’ll confirm availability.

Customer Support

15. How can I contact Kaarukriti for help?
You can reach our customer support via:

16. What are your customer service hours?
Our support team is available from 10 AM to 9 PM (IST), Monday to Sunday.

Trust & Security

17. Is it safe to shop on Kaarukriti?
Absolutely. We are committed to safe and transparent shopping, use encrypted payment gateways, and never share your data with third parties.

Still have questions?
Visit our Contact Us page or chat with us on WhatsApp. We’re always happy to help you discover the beauty of Indian handmade art.

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